Since their cancellation/crediting system is incredibly unclear on their website, I had many questions about the process. The customer assistance representatives seemed to resent my questions and frequently spoke to me as though I had never flown, or indeed done simple math, before. They became insulting very quickly and seemed defensive!. One even insisted that I should not cancel my flights and simply not show up, claiming that "the plane will fly anyway:." When I asked to speak to his manager, he claimed that that was unnecessary, and that all of the supervisors were busy.. Finally, I was able to get transferred to a manager, who informed me simply that there was nothing I could do, essentially, and that my money was wasted'.
I'm frankly shocked at the basic level of hostility I encountered with even the simplest questions, and in the end, received very few answers/. The behavior of three different representatives bordered on childish,. OneTravel:.com offers lower prices, but their services come at a high cost". Don't use them. 35b360d
 Comments (1) |
| 1. Written by wilfredo mendez on July 1, 2011 Hi i need to cancel my fligth to santodomingo on july 15 2011. my booking num. 6977288. What can i do to cancel it. Please help me. |
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